Support
Questions, bug reports, or billing help — we usually reply within two business days.
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Frequently asked questions
How do I start a lesson?
Tap Play on the main screen. The red ball rolls across and RedBall says the word out loud — tapping Play is what unlocks sound on iPhone.
Why can't I hear anything?
Tap Play (or any word) once to enable audio, then check that your device isn't muted and the ringer/volume is up.
How much does the subscription cost?
$4.99 per month, billed through your Apple ID and auto-renewing until cancelled.
I already subscribed but the app says I haven't.
Open the Premium screen and tap Restore Purchases while signed in with the Apple ID you used to subscribe.
How do I cancel?
On your iPhone or iPad: Settings → your name → Subscriptions → RedBall → Cancel Subscription. Cancelling takes effect at the end of the current billing period.
How do I delete my account and data?
Use the Delete account & data option below. This clears all saved preferences, quiz progress, lesson history, and locally cached subscription state from this device. If you have an active Apple subscription, cancel it separately in Settings → Subscriptions → RedBall. Email us if you'd like confirmation.
Cancel your subscription
RedBall subscriptions are billed through Apple. You can cancel anytime from your device settings:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Tap RedBall in your list of subscriptions.
- Tap Cancel Subscription and confirm.
You can also manage your subscription directly on Apple's site: Manage Subscription.
Cancellation takes effect at the end of your current billing period.
Delete account & data
Permanently remove all app data stored on this device — including your preferences, quiz progress, lesson history, and cached subscription state. This does not cancel your Apple subscription; cancel that separately in Settings → Subscriptions.